Quote by Malcolm Gladwell (b. 1963)

• We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.

• We have, as human beings, a storytelling problem. We're a bit too quick to come up with explanations for things we don't really have an explanation for.

• You can learn as much - or more - from one glance at a private space as you can from hours of exposure to a public face.

• There can be as much value in the blink of an eye as in months of rational analysis.

• If we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments.

• It is quite possible for people who have never met us and who have spent only twenty minutes thinking about us to come to a better understanding of who we are than people who have known us for years.