Quote by Peter Drucker (1909-2005)

• So much of what we call management consists in making it difficult for people to work.

• The computer is a moron.

• Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

• "Management" means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . .

• Plans are only good intentions unless they immediately degenerate into hard work.

• Unless commitment is made, there are only promises and hopes... but no plans.