So much of what we call management consists in making it difficult for people to work. — Peter Drucker. American management consultant and author (1909–2005) Leadership
"Management" means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . .
In all recorded history there has not been one economist who has had to worry about where the next meal would come from.
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.