You have to lead people gently toward what they already know is right.
Philip Crosby
Quotes
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Being convinced one knows the whole story is the surest way to fail.
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Selecting the right person for the right job is the largest part of coaching.
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Just being honest is not enough. The essential ingredient is executive integrity.
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A rule to live by: I won't use anything I can't explain in five minutes.
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Making a wrong decision is understandable. Refusing to search continually for learning is not.
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Eliminating what is not wanted or needed is profitable in itself.
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Change should be a friend. It should happen by plan, not by accident.
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In a true zero-defects approach, there are no unimportant items.